Cancellation Policy

1. Session Cancellation by the User

If a user decides to cancel or end a counseling session before its scheduled completion, the following terms apply:

• If the session is cancelled during the first minute, the full per-minute charge for the first minute will still apply.
• Any unused time within a charged minute is non-refundable.
• No additional charges will be deducted once the session is terminated by the user.

2. Session Cancellation by the Counselor

If a counselor cancels or ends the session prematurely, the following terms apply:

• The user will not be charged for any unused time beyond the last fully charged minute.
• If the session is ended during the first minute, the charge for that minute will still apply.

3. Insufficient Wallet Balance

If the user's wallet balance is insufficient to cover the per-minute charge, the session will automatically terminate. No further action is required by the user or counselor.

4. Technical Issues

In the event of a technical issue (e.g., app crash, network disconnection), the following rules apply:

• If the issue occurs during an ongoing minute, the per-minute charge for that minute will still apply.
• Users can request a review for a potential refund by contacting support@diltalks.com.

5. Refunds and Disputes

Refunds are only processed under exceptional circumstances, such as:

• A proven technical error that caused overcharging.
• A counselor’s failure to join or complete the session as scheduled.

To request a refund, users must email support@diltalks.com with session details and evidence of the issue.

6. Changes to This Policy

Diltalks reserves the right to update or modify this Cancellation Policy at any time. Users will be notified of any significant changes via the app or email.