Privacy Policy

Welcome To Diltalks Privacy Policy

Welcome to Diltalks. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regard to your personal information, please contact us at support@diltalks.com.

Information We Collect

We collect personal information that you provide to us when you register for an account, use our services, or interact with us in other ways. This includes:

• Personal Information: Name, email address, and phone number. If you choose to log in using a third-party service (such as Google), we collect your email address, full name, profile picture, and a unique identification token from the service provider.
• Account Identifiers: We use your phone number or unique third-party identifiers (like Google sub IDs) to identify and manage your account.
• Device and Token Data: We collect push notification tokens (FCM tokens) and device-specific information (such as platform type) to facilitate app functionality and notifications.
• Usage Data: Information about how you interact with our services, including access times and page activities.

How We Use Your Information

We use the information we collect in the following ways:

• To Provide and Manage Services: To create and manage your account, process transactions, and provide customer support.
• To Improve Our Services: To understand how our users interact with our app and to improve and personalize our services.
• For Communication: To send you updates, notifications, and other information related to your account and our services.
• For Legal and Security Purposes: To comply with legal obligations, resolve disputes, and enforce our agreements.

Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us provide and improve our services.
• Legal Authorities: When required by law or to protect our rights and interests.
• Business Transfers: In connection with a merger, sale, or other business transfer.

Data Retention

We retain your personal information, including unique identifiers, social login information, and phone numbers, for as long as your account is active or for as long as it is necessary for the purposes set out in this Privacy Policy. We also retain push notification tokens and device platform information as needed to maintain service functionality. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Account Deletion

We provide a feature within the Diltalks app that allows you to delete your account at any time. When you choose to delete your account, we will remove your personal information (including name, email, phone number, and social profile data) from our active databases. Any publicly visible activity, such as reviews or testimonials, may remain on our platforms but will be anonymized so that they are no longer associated with your identity. We may continue to retain certain information when we have a legal obligation to do so (for example, for accounting or tax purposes) or to resolve disputes and enforce our legal agreements. You can also request account deletion by contacting us at support@diltalks.com.

Security

We use reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no security measures are completely foolproof, and we cannot guarantee the security of your information.

Your Rights

You have the right to access, update, and delete your personal information. You can also object to the processing of your information and request that we restrict processing of your information. To exercise these rights, please contact us at support@diltalks.com

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.

Contact Us

If you have any questions or concerns about this privacy policy, please contact us at support@diltalks.com